RAD.
IT COMES NATURALLY.
Shipping Policy
This Shipping Policy explains where RAD delivers, how shipping charges work, and what to expect after placing an order.
1. Delivery Locations
We currently accept orders for delivery within Maharashtra, India, only. Orders with delivery addresses outside Maharashtra cannot be fulfilled under our current delivery arrangements.
We may expand delivery coverage in the future. Follow RAD on Instagram for updates.
2. Shipping Charges
Our current standard shipping charge is ₹200 per order. The applicable shipping charge will be displayed at checkout before you complete your purchase.
3. Order Processing and Fulfilment
Our products are fulfilled through Merch Factory and may be produced after an order is placed. Processing times can vary depending on the product and fulfilment requirements.
Order confirmation does not necessarily mean that your parcel has been dispatched. Available order or dispatch updates will be shared through the channels supported by our store and fulfilment partners.
4. Delivery Time
We try to have a delivery timeframe of 15 – 21days. Actual delivery may depend on production, processing, courier operations, your delivery location, weather, public disruptions, and other circumstances outside our control.
5. Shipping Address
Please provide a complete and accurate delivery address and working contact details when placing your order. Incorrect or incomplete information may cause delays or prevent successful delivery.
If you notice an address error, contact us as soon as possible. Address changes may not be possible once production, fulfilment, or dispatch has begun.
6. Order Tracking
Where tracking is available, tracking details or delivery updates will be shared through the order-update channels supported by our store and fulfilment partners.
7. Delayed, Lost, or Damaged Orders
If your order appears delayed, lost, or damaged, contact us at radind.support@gmail.com. Include your order details and a description of the issue. Photographs may help us assess damage or an incorrect item.
We will review the information and work with the relevant fulfilment or delivery partner where appropriate. Your rights under applicable consumer protection law remain unaffected.
8. Contact Us
For shipping questions, email radind.support@gmail.com.
RAD may update this policy when its delivery arrangements change, subject to applicable law.