Privacy Policy.

RAD.
IT COMES NATURALLY.

Privacy Policy

Last updated: 21 October 2026

This Privacy Policy explains how RAD collects, uses, stores and shares information when you visit our website, place an order or contact us. We aim to handle personal information responsibly and in accordance with applicable Indian law.

1. Who We Are

This website is operated under the brand name RAD by Bryan Mathew, based in Thane, Maharashtra, India.

For privacy-related questions, contact radind.support@gmail.com.

2. Information We May Collect

Depending on how you use our website, we may collect the following categories of information:

  • Contact information: your name, email address, telephone number if provided, and delivery address.
  • Order information: products ordered, sizes, colours, order numbers, delivery details and order history.
  • Payment information: payment status, transaction references and related records made available by the payment provider. Payment processing may be handled by an external payment provider.
  • Communications: messages, enquiries, complaints and information you provide when contacting customer support.
  • Technical information: information such as IP address, browser details, device information and website activity where collected through the website, hosting environment or enabled tools.
  • Cookie information: information collected through cookies or similar technologies where these are used on the website.

Please do not send full payment-card details, passwords or other confidential authentication information through ordinary customer support email.

3. How We Use Your Information

We may use personal information to:

  • Process, confirm and manage orders.
  • Arrange product production, fulfilment, shipping and delivery.
  • Provide order updates and respond to customer enquiries.
  • Investigate payment issues, complaints, returns, refunds and cancellation requests.
  • Maintain business, transaction and accounting records.
  • Protect the website, detect suspicious activity and prevent misuse or fraud.
  • Operate, maintain and improve the website and customer experience.
  • Meet applicable legal obligations and address legitimate disputes.
  • Send promotional communications where permitted by applicable law and, where required, with your consent.

4. Orders and Third-Party Service Providers

RAD uses WordPress and WooCommerce to operate its online store. Merch Factory is intended to support product production and fulfilment.

Where necessary to operate the store, relevant information may be shared with service providers, including:

  • Merch Factory: order and delivery information required to produce and fulfil products.
  • Shipping and courier providers: recipient and delivery details required to transport orders.
  • Payment providers: information required to process payments, verify transactions and handle refunds.
  • Website and hosting providers: information needed to operate, secure and maintain the website.
  • Other service providers: information where reasonably necessary for customer support, security, administration or legal compliance.

These providers may process information under their own terms and privacy policies, as well as any applicable contractual and legal requirements. We do not claim that every listed service is currently active on the website.

We may also disclose information when required by law, a valid legal process or a competent authority, or when reasonably necessary to protect rights, safety or prevent fraud.

5. Payments

Available payment methods are those displayed at checkout. Payments may be processed by the relevant payment service provider under its own security procedures and privacy terms.

RAD may receive transaction references, payment confirmations, payment status and related information necessary to manage your order. The information visible to RAD depends on the payment method and provider used.

For payment-related enquiries, contact radind.co@gmail.com.

6. Cookies and Similar Technologies

WordPress, WooCommerce, the hosting environment and enabled third-party services may use cookies or similar technologies to support essential website functions, maintain shopping-cart or session information, improve security and remember certain preferences.

The cookies and technologies actually used depend on the website’s configuration and the services enabled. We do not represent that analytics, advertising or other optional tracking tools are active unless they have been configured.

You may be able to manage or block cookies through your browser settings. Blocking certain cookies may affect shopping-cart, checkout or other website functions.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer support, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected. Information may be deleted, anonymised or retained where permitted or required by law.

8. Information Security

We take reasonable steps appropriate to the circumstances to protect personal information against unauthorised access, misuse, loss or disclosure. However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should use a secure email account, avoid sharing confidential information through ordinary messages and contact us if you believe your information has been misused in connection with an order.

9. Your Privacy Rights and Requests

Subject to applicable law, you may contact us to request access to, correction of or deletion of personal information associated with you, or to raise a concern about how your information is handled.

We may need to verify your identity or request sufficient details to locate the relevant information before responding. Certain information may need to be retained where required by law or necessary for legitimate business records, security or dispute resolution.

To make a privacy request, email radind.support@gmail.com with the subject line Privacy Request.

10. Children’s Privacy

Our website is intended for people who can lawfully make purchases under applicable law. We do not knowingly seek to collect children’s personal information in circumstances where doing so would be unlawful. If you believe a child has provided personal information improperly, contact us so we can review the matter.

11. External Websites

Our website may contain links to external websites or services, including social media and payment-provider pages. Those services may have separate privacy policies and practices. RAD is not responsible for the privacy practices of independent third-party websites.

12. Changes to This Policy

We may update this Privacy Policy when our business practices, website configuration or applicable legal requirements change. The latest version will be published on this page with its updated date.

13. Contact Us

For questions, complaints or requests relating to this Privacy Policy, contact:

RAD Customer Support
Operator: Bryan Mathew
Business location: Thane, Maharashtra, India
Email: radind.support@gmail.com

For payment-related issues, email radind.co@gmail.com.

RAD. IT COMES NATURALLY.