RAD.
IT COMES NATURALLY.
Returns, Refunds & Exchanges
This policy explains how RAD handles requests involving damaged, defective, incorrect, or otherwise disputed orders.
1. Made-to-Order Products
Our products are fulfilled through Merch Factory and may be produced after an order is placed. Return or exchange requests will be reviewed individually, taking into account the circumstances and applicable law.
A change of mind, an incorrect size selection, or no longer wanting a product does not automatically qualify for a return or exchange.
2. When to Contact Us
Contact us as soon as reasonably possible if you receive an item that is:
- Damaged on arrival;
- Defective or materially different from the product ordered;
- Incorrect compared with your confirmed order; or
- Affected by another fulfilment issue that requires investigation.
Email radind.support@gmail.com with your order details, a description of the issue, and clear photographs where relevant.
3. Review of Requests
We review requests individually. We may need to verify order details, review photographs or other evidence, and contact our fulfilment partner before deciding on an appropriate resolution.
Depending on the circumstances and applicable law, a resolution may include a replacement, exchange, refund, or another suitable remedy.
4. Exchanges and Size Issues
Exchange requests, including size-related requests, are subject to review and product availability. Contact us before sending any item back.
Do not return an item until our support team has provided return instructions. This helps ensure that the item is sent to the correct location.
5. Return Instructions and Condition
If a return is approved, we will explain the applicable process and where the item should be sent. Please retain the product and its packaging while your request is being reviewed.
6. Refunds
If a refund is approved, we will communicate the amount and the available refund process. Where feasible, refunds will be made through the original payment method, subject to payment-provider procedures and applicable law.
The time taken for a refunded amount to appear in your account may depend on the payment provider or financial institution.
7. Shipping Charges
Any decision about refunding shipping charges will depend on the circumstances, the resolution provided, and applicable law. We will communicate the outcome when reviewing your request.
8. Consumer Rights
Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot lawfully be excluded or limited under Indian law.
9. Contact Us
For return, refund, or exchange requests, email radind.support@gmail.com.
For payment-related enquiries, you may also contact radind.co@gmail.com.
All requests are assessed according to the circumstances and applicable law.