RAD.
IT COMES NATURALLY.
Cancellation Policy
Last updated: 21 October 2026
At RAD, we aim to process every order accurately. Our products may be made to order and produced through our fulfilment partner, Merch Factory. Cancellation requests are therefore subject to the production and fulfilment status of the order.
1. Requesting a Cancellation
You may request cancellation before production begins by contacting our customer support team as soon as possible.
Please include your order number and the email address used when placing the order so we can identify your purchase.
Contact: radind.support@gmail.com
Submitting a cancellation request does not automatically cancel an order. Cancellation is confirmed only after RAD has reviewed the request and communicated the outcome to you.
2. Orders Not Yet in Production
If production has not started, we will review your cancellation request and, where possible, cancel the order.
If the cancellation is approved and payment has already been collected, any applicable refund will be processed to the original payment method where feasible, subject to the payment provider’s procedures.
3. Orders Already in Production or Dispatch
Once production, fulfilment or dispatch has begun, an order may no longer be cancellable through our ordinary cancellation process.
Please contact us if you need assistance. We will review the circumstances and explain the available options, if any.
This policy does not remove any rights or remedies available to you under applicable consumer protection law, including in circumstances where an order is defective, incorrect or otherwise eligible for a remedy under applicable law.
4. Refunds Following Cancellation
Where a cancellation is approved and a refund is due, we will initiate the refund using the original payment method where feasible. The time taken for the amount to appear in your account may depend on your bank or payment provider.
We will communicate any relevant refund details after reviewing the cancellation request. A refund should not be considered approved until we confirm it.
For payment-related questions, contact radind.co@gmail.com.
5. Incorrect, Damaged or Defective Orders
If your order arrives damaged, defective or different from what you ordered, please contact radind.support@gmail.com with your order number and relevant photographs or other details.
Such cases will be reviewed under our Returns, Refunds & Exchanges Policy and applicable consumer protection requirements. They will not automatically be treated as ordinary cancellation requests.
6. How to Contact Us
For cancellation requests or questions about this policy, contact:
RAD Customer Support
Operator: Bryan Mathew
Business location: Thane, Maharashtra, India
Email: radind.support@gmail.com
For payment-related issues, email radind.co@gmail.com.
RAD may update this policy when its delivery arrangements change, subject to applicable law.