RAD.
IT COMES NATURALLY.

Contact & Grievance Redressal

Last updated: 21 October 2026

At RAD, we want customers to have a clear way to contact us about orders, payments, delivery, returns, refunds, cancellations and other concerns. Please use the contact details below so that we can review your enquiry.

1. General Customer Support

For questions about products, orders, shipping, cancellations, returns, refunds or exchanges, contact our customer support team by email.

Email:
radind.support@gmail.com

To help us identify your order, include your order number, the email address used at checkout and a clear description of your concern. For product or delivery issues, relevant photographs may also help us review the matter.

Please do not include passwords, complete payment-card details or other unnecessary confidential information in your message.

2. Payment Support

For payment failures, duplicate payment concerns, transaction references or other payment-related questions, contact:

Payment Support Email:
radind.co@gmail.com

When contacting us, provide the order number and available transaction reference. Do not send your full card number, PIN, password or one-time password.

Payment investigations may require coordination with the applicable payment provider or bank. Resolution time can depend on the nature of the issue and the parties involved.

3. Business Information

Brand Name: RAD

Business Operator: Bryan Mathew

Business Location: Thane, Maharashtra, India

Customer Support: radind.support@gmail.com

Payment Support: radind.co@gmail.com

Our primary customer contact channel is email. These details do not represent a walk-in retail address or a customer-facing telephone number.

4. Grievance Redressal

If you have a complaint that has not been resolved through ordinary customer support, you may submit it for formal review using the contact details below.

Grievance Contact: RAD Customer Support

Email: radind.support@gmail.com

Business Operator: Bryan Mathew

Location: Thane, Maharashtra, India

Please use the subject line Formal Grievance and include your order number, the details of the complaint, relevant dates and any supporting information. Explain the outcome you are seeking so that we can understand the issue.

5. Acknowledgement and Resolution

We aim to acknowledge consumer complaints within 48 hours of receipt and to address grievances within one month, subject to the nature of the complaint and applicable legal requirements.

Some matters may require additional information, investigation or coordination with a fulfilment partner, courier, bank or payment provider. If further time is needed, we aim to communicate the relevant status and next steps.

These service targets do not extend or override any shorter deadline, statutory obligation or remedy that applies under law.

6. External Consumer Assistance

If you need assistance through India’s official consumer grievance resources, you may visit the National Consumer Helpline website.

National Consumer Helpline — Official Website ↗

Using an external consumer assistance service does not prevent you from contacting RAD directly or exercising any rights available to you under applicable law.

7. Social Media

You can also find RAD on Instagram:

Visit RAD on Instagram ↗

For order-specific issues, we recommend email so that the relevant details can be recorded and reviewed. Do not post private order or payment information publicly.

8. Related Policies

For more information about our store policies, please refer to the following pages:

RAD. IT COMES NATURALLY.

Contact & Grievance Redressal.