RAD.
IT COMES NATURALLY.
Terms & Conditions
Last updated: 21 October 2026
Welcome to RAD. These Terms & Conditions govern your access to and use of our website and your purchases from our online store. Please read them carefully before placing an order.
By using this website or placing an order, you agree to these terms to the extent permitted by applicable law. If you do not agree, please do not use the website to place an order.
1. Business Information
This website operates under the brand name RAD and is operated by Bryan Mathew, based in Thane, Maharashtra, India.
For general questions about these terms or your order, contact radind.support@gmail.com.
For payment-related enquiries, contact radind.co@gmail.com.
2. Eligibility and Use of the Website
You must be legally capable of entering into a binding transaction under applicable law to place an order. If you are not legally capable of doing so, a parent or lawful guardian must act where permitted by law.
You agree to provide accurate information when placing an order and to use the website only for lawful purposes.
You must not misuse the website, interfere with its operation, attempt unauthorised access, submit fraudulent orders or use the website in a way that infringes another person’s rights or violates applicable law.
3. Products and Product Descriptions
RAD offers clothing and related products displayed on its website. We make reasonable efforts to ensure that product descriptions, images, colours, sizing information and prices are presented accurately.
Actual colours may appear differently depending on your display, device settings, lighting and the production process. Minor variations in appearance, print placement or other non-material details may occur.
Please check the available product details, size information and options carefully before placing an order. Contact customer support if you need clarification before purchasing.
Nothing in this section limits any rights or remedies you may have under applicable consumer protection law if a product is defective, misdescribed or otherwise fails to meet applicable legal requirements.
4. Prices and Orders
Product prices and any applicable shipping charges will be displayed on the website or at checkout before you complete your purchase. Prices and product availability may change, but changes will not retrospectively alter an order already accepted unless permitted by law or agreed with you.
Submitting an order is a request to purchase the selected products. An order confirmation or payment notification does not necessarily mean that every aspect of fulfilment has been completed. We may contact you if information needs verification or an order requires review.
If an order cannot be fulfilled, or if a material pricing or listing error is identified, we will review the circumstances and communicate the available options. Where a payment has been collected for an order that cannot be fulfilled, any refund due will be handled in accordance with applicable law.
You are responsible for providing accurate contact and delivery information. Incorrect or incomplete information may affect fulfilment or delivery.
5. Production and Fulfilment
RAD uses Merch Factory for product production and fulfilment. Products may be made to order, and processing may begin after an order is placed.
Production and fulfilment depend on the relevant service provider and the circumstances of the order. We do not promise a specific delivery date unless a particular estimate or commitment is expressly provided for that order.
We may provide tracking information where it is available through the fulfilment or courier service. Delivery may be affected by circumstances outside our reasonable control, but this does not remove any rights you have under applicable law.
6. Shipping and Delivery Area
RAD currently accepts deliveries only within Maharashtra, India. Orders for delivery outside this service area may not be accepted or processed.
Our standard shipping charge is ₹200 per order, as displayed at checkout. If a different charge is expressly displayed for a particular order, the amount shown before purchase will apply, subject to applicable law.
Customers must provide a complete and accurate delivery address and contact details. Please refer to our Shipping Policy for additional information about delivery and shipping arrangements.
7. Payments
You may use only the payment methods displayed as available at checkout when placing your order. Payment processing may be handled by an external payment service provider.
You must provide accurate payment information and ensure that you are authorised to use the selected payment method. An order may require verification if a transaction is unsuccessful, disputed or flagged for review.
Payment-related questions should be sent to radind.co@gmail.com.
8. Cancellation, Returns and Refunds
Cancellation requests must be submitted before production begins. A request is not considered approved until RAD confirms the outcome. Once production, fulfilment or dispatch has started, ordinary cancellation may no longer be possible.
Returns, refunds and exchanges are reviewed under our applicable policies and the circumstances of the order. Customers should contact support before sending any product back and follow the instructions provided.
Please read the following policies for further information:
Nothing in these terms is intended to exclude or limit consumer rights, statutory remedies or other protections that cannot lawfully be excluded or limited.
9. Intellectual Property
Unless otherwise stated, the RAD brand presentation and the original text, graphics, logos, designs, images and other material published on this website are owned by RAD or used with appropriate permission.
You may not reproduce, distribute, modify, commercially exploit or republish website content or brand assets without prior permission, except where permitted by applicable law.
Third-party names, trademarks and service marks remain the property of their respective owners. Their appearance on this website does not necessarily imply endorsement or affiliation.
10. Third-Party Services and Links
The website may use or link to third-party services for payment processing, product fulfilment, shipping, hosting and other operational functions. These services may be governed by their own terms and policies.
RAD does not control every aspect of an independent third-party service. However, using a third-party provider does not remove any obligations or responsibilities RAD has under applicable law concerning its own sales and customer dealings.
11. Website Availability and Errors
We aim to keep the website available and information accurate, but uninterrupted operation cannot be guaranteed. Technical problems, maintenance or circumstances outside our control may temporarily affect access.
If we become aware of a material listing, pricing or operational error affecting an order, we will review the matter and communicate as appropriate. Nothing in these terms removes any remedy that applicable law requires us to provide.
12. Liability and Consumer Rights
To the extent permitted by applicable law, RAD is not responsible for loss caused solely by circumstances beyond its reasonable control, including certain disruptions to independent communication, payment, hosting or delivery services.
Nothing in these terms excludes or restricts liability where such exclusion or restriction is unlawful, or limits mandatory consumer protections, statutory remedies or other rights that cannot lawfully be waived.
Customers may contact RAD to report an issue with an order so that the circumstances can be reviewed and an appropriate response provided.
13. Privacy
Personal information is handled in accordance with our Privacy Policy. By using the website, you acknowledge that information may be processed as described in that policy and as permitted or required by applicable law.
14. Governing Law and Disputes
These terms are governed by the laws applicable in India. Any dispute will be handled by a competent forum or court in accordance with applicable law and jurisdictional requirements.
Nothing in this section prevents a consumer from exercising a right to approach a consumer commission, authority or other forum where that right is available under applicable law.
15. Changes to These Terms
RAD may update these Terms & Conditions when its business operations, website services or applicable requirements change. The latest version will be published on this page with the revised date.
Changes will operate subject to applicable law and will not retrospectively remove rights that have already accrued to customers.
16. Contact Information
For questions about these terms, an order or a complaint, contact:
RAD Customer Support
Operator: Bryan Mathew
Business location: Thane, Maharashtra, India
Email: radind.support@gmail.com
For payment-related enquiries, email radind.co@gmail.com.
RAD. IT COMES NATURALLY.